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RIDGIDParts.com Additional Order Detail
for RIDGID Online, Inc.

Order Inquiries
You can check the status of your order on-line at RIDGIDParts.com or call 1-888-743-4333. In both instances, please have your order number ready. For on-line order tracking, you will need to enter a password at the end of the order entry process. You can then login to RIDGIDParts.com as a registered user using your e-mail address and password. To review your current account status click here.

Security Statement
RIDGID is committed to protecting your privacy. Please read our security statement.

Personal data collected through the ordering process is solely for our use to ship your order and, on occasion, notify you of news about RIDGID and RIDGID products. Under no circumstances is this information sold to outside parties. For more information, you may want to refer to our privacy statement

Payment Methods
RIDGIDParts.com accepts Mastercard and Visa.

All prices on RIDGIDParts.com are in U.S. dollars.

Delivery Times
Delivery time for all orders is based on the UPS delivery schedule from the Cambridge, OH shipping point to the customer's shipping address. Air shipment orders received by 1:00 p.m. EST will ship the same day.

Ridge Tool Company makes every attempt to ship your order complete. However, sometimes our products may be temporarily out of stock. If you incur a backorder you may call Customer Service toll free at 1-888-743-4333 for a updated delivery date.

Removing Items from Your Shopping Cart
Prior to placing your order, should you decide you do not want a particular item, simply change the quantity for that item to zero and click "update line." The item will be removed from your shopping cart.

Shipping Charges
Shipping charges are calculated based on the shipment method selected, the weight of the package, and the customer's address. Orders cannot be shipped to a Post Office Box or an APO address. NOTICE: For orders shipped by UPS, the carrier authorizes you to use UPS tracking systems solely to track shipments tendered by or for you to UPS for delivery and for no other purpose. Any other use of UPS tracking systems and information is strictly prohibited.

Sales Tax
Sales tax will be computed and added to the orders shipping inside of Ohio. Tax will not be assessed on orders shipping outside of Ohio.

International Orders
At this time, orders can only be accepted for shipment to the 50 U.S. states.

Return Policy
If for any reason, you need to return a purchase from RIDGIDParts.com please call
1-888-743-4333 or e-mail CustomerService@ridgid.com to request a return authorization number.


Re-package the item and mail freight pre-paid to:

RIDGID Factory Service Center
321 Sumner Street
Elyria, OH 44035

Upon receipt of the returned goods to the address above, your charge account will be credited for the purchase amount less a 15% restocking charge. Shipping charges will NOT be refunded.

Enjoy your visit!

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